Conflict in the professional environment causes individuals significant stress and frustration. It also costs organizations a great deal of time and money. Workplace conflict can result in wasted time, bad decisions, employee attrition, unnecessary restructuring and lowered morale. Effective conflict analysis and resolution skills are essential for excelling in the professional environment.

Participants will learn:

• The components of workplace conflict;
• Strategies, tools, and techniques to manage and resolve workplace conflict;
• Tools, techniques, and strategies to prevent workplace conflict;
• The dimensions of conflict analysis and resolution; and
• The role of a manager as an effective mediator in conflict situations.